Shipping Policy

Shipping Methods and Delivery Times

At Chicago Toys Wholesale, we offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next business day delivery for orders placed before 12 PM CST.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery destination. You can view the shipping charges during the checkout process before finalizing your purchase.

International Shipping

We offer international shipping to select countries. Please note that international shipping costs and delivery times vary based on the destination. Additional customs fees or import duties may apply and are the responsibility of the customer.


Order Processing Time

All orders are processed and dispatched within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Tracking Your Order

You can track your order using the tracking link provided in your shipping confirmation email. For any issues with tracking, please contact our customer service team.

10-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 10-day return policy.

Return Conditions

  • Items must be returned within 10 days of delivery.
  • Products must be in their original condition, unused, and with all original tags and packaging.
  • Certain items, such as personalized products and final sale items, are not eligible for return.

Return Process

  1. Contact Us: Reach out to our customer service team within 10 days of receiving your order to initiate a return. You can contact us via email at [Insert Email Here] or by phone at [Insert Phone Number Here].
  2. Receive Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
  3. Ship the Item: Send the item back to us using a trackable shipping method. You are responsible for return shipping costs.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 5-7 business days and will be issued to the original payment method.




Exceptions and Non-Returnable Items

  • Personalized items
  • Final sale items
  • Perishable goods

For more information on our return policy or for assistance with your return, please contact our customer service team.

We appreciate your business and are committed to providing you with high-quality products and excellent customer service. Thank you for choosing Chicago Toys Wholesale.